Refund Policy

1. Overview

At CallProx, we strive to deliver high-quality telemarketing services that meet or exceed your expectations. This refund policy outlines the circumstances under which refunds may be issued and the procedures for requesting them. By engaging our services, you agree to the terms of this policy.

2. Service Cancellation

2.1 Cancellation by Client

You may cancel your service agreement under the following conditions:

• Within 24 hours of signing: Full refund available, no questions asked
• Before campaign launch: Full refund minus any setup fees incurred
• After campaign launch: Prorated refund for unused services

2.2 Cancellation by CallProx

We reserve the right to cancel services if you violate our Terms of Service or if we determine we cannot meet your requirements. In such cases, you will receive a prorated refund for any prepaid unused services.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

• Services were not delivered as specified in your service agreement
• Significant technical failures on our part prevented service delivery
• Service quality fell substantially below agreed-upon standards
• Duplicate payments or billing errors
• Cancellation within the specified cooling-off period

4. Non-Refundable Items

The following are generally not eligible for refund:

• Setup fees and onboarding costs once work has commenced
• Services that have been fully rendered and delivered
• Custom development or specialized training materials
• Late payment fees or interest charges
• Services cancelled due to violation of Terms of Service

5. Refund Process

To request a refund:

1. Contact our support team at refunds@callprox.com within 30 days of the issue
2. Provide your account details, service agreement number, and reason for refund
3. Include any supporting documentation or evidence
4. Allow up to 10 business days for our review
5. If approved, refunds will be processed within 5-10 business days

6. Refund Methods

Approved refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available, we will issue the refund via wire transfer or check. Please note that processing times may vary depending on your financial institution.

7. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter by contacting our customer success team. We are committed to finding fair resolutions and will review each case individually. Unresolved disputes shall be handled in accordance with the dispute resolution procedures outlined in our Terms of Service.

8. Chargebacks

We encourage customers to contact us directly for refund requests before initiating chargebacks with their bank. Unauthorized chargebacks may result in account suspension and additional fees. If you have a legitimate concern, we are here to help resolve it.

9. Policy Changes

This refund policy may be updated periodically. Changes will be posted on this page with an updated effective date. Refund requests will be evaluated based on the policy in effect at the time of the original purchase.

10. Contact Information

For refund requests or questions about this policy, please contact us: